Custom High Quality Women's Velvet Knitted Windproof Zip Hoodie-Plush Soft Black Casual Long Sleeve Polyester Jacket

At Zeprah, we aim to deliver your orders quickly and reliably to you. Once processed, orders are delivered within 7-15 business days, depending on your location and selected shipping method.

Shipping charges are calculated at checkout, and occasional free-shipping offers may apply. If your order arrives damaged, delayed, or missing items, simply contact us within 48 hours with your order details so we can resolve the issue promptly.

For any assistance, our support team is available at info@zeprah.com

At Zeprah, we want you to love your purchase. If you receive the wrong size or an incorrect item, you can request an exchange within 15 days of delivery. Items must be unused, unwashed, and returned in their original packaging with all tags intact. Please note that we currently offer exchanges only, no refunds, and sale items, or items showing signs of wear are not eligible.

To start an exchange, contact us at info@zeprah.com with your order number, reason for exchange, and photos (if the product is incorrect or damaged). Once approved, we will share the return address and instructions. In all return or exchange cases, shipping costs will be borne by the customer. After inspection, your replacement item will be shipped promptly.