Refund Policy

At Zeprah, we strive to ensure every purchase brings you joy and satisfaction. However, we understand that issues can sometimes arise. Please read our refund policy carefully before making a purchase.

No Refunds, Exchange Only

We currently do not offer refunds on any purchases. We offer exchanges only for eligible items in case of:

  • Wrong product delivered
  • Incorrect size shipped
  • Defective or damaged items (not due to misuse or wear)

Our goal is to provide the right solution for you, and exchanges are handled promptly once approved.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • Change of mind after purchase.
  • Items returned without original packaging, tags, or with signs of use.
  • Sale or discounted items.
  • Items returned after the 7-day exchange window.

How to Request an Exchange

If your item is defective or incorrect, please contact us within 7 days of receiving your order:

  • Email: info@zeprah.com

Provide:

  • Your Order Number
  • Photos of the issue (if applicable)
  • A clear explanation of the problem

Need Help?

We’re always here to assist you with any concerns or queries. Reach out at:

  • Email: info@zeprah.com