Privacy Policy

Zeprah (“we,” “our,” or “us”) operates the online marketplace and mobile application (“Platform”) where users can browse, purchase, and sell products including clothing, shoes, makeup, accessories, and other items.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and mobile application.

1. Information We Collect

When you use our services, we may collect the following:

  • Account Information: Name, email address, phone number, and password when you sign up.
  • Transaction Information: Order details, payment confirmation (processed securely via third-party providers like Shopify Payments, Stripe, or PayPal — we do not store full payment details).
  • Device Information: IP address, device type, and app usage statistics for improving user experience.
  • Optional Information: If you contact support, we may collect messages or documents you provide.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our marketplace and app services.
  • Process your orders and deliver products.
  • Communicate with you about orders, promotions, or updates.
  • Ensure account security and prevent fraud.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share data only with:

  • Service Providers: Payment gateways, shipping partners, analytics tools, etc.
  • Legal Authorities: If required by law or to protect rights and safety.
  • Business Transfers: In case of merger, acquisition, or sale of assets.

4. Your Rights

You have the right to:

  • Access, update, or delete your account information.
  • Opt out of promotional emails.
  • Request data portability or account deletion by contacting us.

5. Data Security

We use encryption, secure servers, and restricted access to protect your data. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

7. Contact Us

If you have questions about this Privacy Policy, contact us at:

    Email: info@zeprah.com