Order Tracking

Once your order is shipped, you’ll receive a tracking number via SMS or email to monitor your shipment in real time.

Delivery Delays or Issues

In rare cases of delay or delivery failure, please reach out to us immediately so we can coordinate with the courier service and resolve the issue.

Damaged or Missing Items

If your package arrives damaged or an item is missing:

  • Contact us within 48 hours of delivery.
  • Include your order number and a photo of the package/item (if damaged).

We’ll work quickly to make it right.

Contact Us

If you have any questions about shipping or need help with an order, reach out to our support team:

  • Email: info@zeprah.com